Accessibility Information

The Chestnut Street Inn, located in Asheville, North Carolina, and listed on the National Register of Historic Places as part of the Chestnut Hill Historic District, warmly welcomes all guests. However, due to the historical significance of our 1905 Inn, the property is not wheelchair accessible. Removing necessary physical barriers for complete accessibility is not readily achievable as such removal would threaten or destroy the property's historical significance.

The physical barriers include the following:

• The walkway from the parking area to the front door has level changes and is not flat.
• Navigating four steps (with handrails) is required to reach the side entrance.
• Due to the historic nature of the building, the interior structure includes narrow hallways and doorways that do not accommodate a wheelchair.
• There is no elevator to access the 2nd or 3rd floors of the inn.
• No rooms include a roll-in shower.

Accessible Accommodations

Our goal is to ensure that anyone who wishes to visit The Chestnut Street Inn can do so, regardless of their physical abilities. Among the ways we strive to comply with the ADA:

• Our standard operating procedure is that all individuals can make reservations for any room without discrimination.
• We have identified and described barriers to accessibility features in enough detail to allow individuals with disabilities to determine independently whether a given guest room meets their needs.
• We protect our client's right to privacy of disclosure regarding reservation requests.
• Once reserved, we guarantee that a guest room is held for the reserving customer and removed from all reservation systems. We make reasonable efforts with third-party reservation systems that information concerning accessibility barriers is included on their reservation platform.
• Guests with legitimate service dogs will be provided access to all areas of the inn where members of the public are allowed to go.

For special accommodation needs, please call us directly at 828-989-1729 so we can help you determine the best guest room to ensure you have a comfortable arrival and enjoyable stay.

Chestnut Street Inn is committed to making our website accessible to people with disabilities.

We have designed our website to be accessible for impaired users to see, navigate, interact and understand the content provided as per the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA).

We have tested the functionality of this website with the Google Chrome Accessibility Audit tool. We have also manually tested keyboard-only functionality so that people who use screen readers or can't use a mouse are able to navigate through the website pages efficiently.

We will continue to make every effort to meet evolving accessibility standards.

As we continue to improve our website functionality, we appreciate your concerns and suggestions. We welcome impaired users to share accessibility issues you may find.

You can contact us through email at innkeeper@chestnutstreetinn.com or by phone at (828) 989-1729.